Terms & Conditions - Varico LTD
Generally 2 - 7 Working Days from the point of order, however some larger items and corrugated roofing sheets may take up to 14 working days to be delivered. If goods have not been received in this time, please contact us for further information.
For detailed delivery information please see our delivery information page here
Please remember, upon receipt of your order you must check the goods BEFORE signing the delivery note. If there is any sign of damages you must sign the delivery note and mark as DAMAGED. You are paying for a delivery service that is insured but you cannot make a claim for a replacement or refund if you have not stated on the delivery note that the goods are DAMAGED.
You will not be covered for damages if you sign as Unchecked.
Also, please check the quantity of items is correct and as stated on the delivery note, if not please mark the delivery note accordingly making specific reference to which item(s) are missing. If goods are signed for as complete and missing items reported later you are not covered to make a claim for the missing item(s).
Please do not book your tradesmen until your materials are on site as deliveries can go wrong from time to time and Varico Ltd are not liable for any consequential losses arising from goods being delivered incorrectly, late or damaged in any way.
For goods that have been over ordered or are no longer required upon delivery please DO NOT return with the driver before obtaining authorisation from us to do so. You MUST inform Varico Ltd either by email or telephone that you intend to return an item(s) with the driver. Charges WILL apply for returned items after they have been dispatched. Items returned without prior authorisation been given may be rejected.
There are additional delivery charges to some remote locations within the UK.
We send most products wrapped in protective packaging to avoid damage during transit. When the delivery has arrived you will need to remove the outer packaging. DO NOT store plastic products in direct sunlight. Products stored in the plastic outer packaging and/or in direct sunlight, particularly in the summer months, can warp making the product unuseable. Products damaged due to improper storage will not be accepted as ‘damaged’.
Cancellation / Amendments
Cancellations and amendments can be made within 24 hours of placement of order at no charge. Cancellations or amendments after 24 hours will be subject to an administration charge of £30 per order. Notification of cancellations or amendments must be made in writing via email or the ‘help’ button on our website. Our email address is: email@example.com
1. ACCURACY OF DESCRIPTION OF GOODS AND RESPONSIBILITY FOR STATEMENTS
a) Subject to where the goods are stated to be sold as complying with a recognised trade or industry standard all descriptions, specifications, drawings and particulars of weights and dimensions submitted by the Company or otherwise contained in the Company’s catalogues, brochures, price lists, quotations and other published matter are approximate only.
a) Unless otherwise stated in writing, payment of the price of the goods will be due at the time of order.
3. OFFER AND ACCEPTANCE
a) A quotation does not constitute an offer to supply. All contracts are entered into by the Company on the understanding that these conditions shall apply thereto.
4. PROPERTY AND RISK
a) Legal and beneficial ownership of the goods shall remain in the Company until full payment for the goods has been made as well as any other sums due to the Company under any contract made with the purchaser hereafter or until the property is vested in some other person by the operation of statute. Until ownership passes the Purchaser must keep the goods free from any charge, lien or any other encumbrance and must ensure that the goods are covered under a comprehensive insurance policy.
a) Any time or date stated for delivery is given and intended as an estimate only and shall not be of the essence.
The Company reserves the right to change prices, without notice. Prices applicable will be those ruling at the time of delivery or those relating to current valid quotations which have been issued in writing. Quotations are valid for 28 days only. All prices charged will include value added tax at the rate ruling from time to time. Delivery charges may added.
7. GUARANTEE AND LIABILITY
a) The Company guarantees all goods which have been manufactured by the Company against any defect of work or materials which can be proven to the Company’s satisfaction to have been caused before delivery, provided that full details of any such defects are notified to the Company within fifteen working days of the defect first appearing and that, where practically possible, the goods are returned to the Company. The Company gives no guarantee in respect of goods which are not of the Company’s manufacture but shall pass on to the purchaser the benefit of any guarantee obtained from the manufacturer or supplier thereof ( but so that nothing shall require the Company to commence litigation proceedings against such manufacturer or supplier or to incur any material expense in respect of any such claim by the Purchaser). In respect of roofing products it is the Purchasers responsibility to ensure that any integral items which require to be sealed to prevent the passage of water shall be sealed with an appropriate approved sealant.
8. INFRINGEMENT OF RIGHTS
a) The Purchaser shall indemnify the Company against loss, damage, costs and expenses suffered by the Company or to which the Company may become liable as a result of any work done in accordance with the Purchasers specifications which involves infringement of a patent, registered design or other right in industrial property.
The Purchaser shall not assign or transfer or purport to assign or transfer any contract to which these Conditions apply for the benefit thereof to any other person whatsoever without the Company’s prior written consent.
10. PROPER LAW
All contracts made between the Company and the Purchaser shall be governed by English Law.
Any goods supplied by Varico Ltd, which are either suffering material defect, or not in accordance with the order, we will replace or refund at our discretion with no extra costs.
Varico Ltd operate a full and fair returns policy in accordance with the distance selling of goods act. Your rights to return goods are protected under the EU Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Under the Consumer Protection (Distance Selling) Regulations 2000 any unused product purchased through our website can be returned within 7 days from the date of receipt for a 100% refund, if unused, in its original saleable condition and in the original packaging. The exception is for goods that have been custom-made to order, in which case we are unable to accept returns. All Evolution Canopies, polycarbonate sheet and special order / keyed alike euro cylinders are made to order and therefore are non returnable unless faulty or damaged. It is the purchasers responsibility to pay the cost of returning the goods to us via the same method as originally dispatched. Customers are solely responsible for the safe return of goods undamaged.
If the goods are signed for in good condition on delivery and you later discover they are damaged, it is impossible for us to claim for any damages so we are unable to process any refunds. YOU MUST EITHER:
1. NOT ACCEPT THE GOODS AT THE TIME OF DELIVERY. THEY WILL BE RETURNED TO US. A FULL REPLACEMENT OR REFUND WILL BE PROCESSED AFTER THE GOODS ARE RETURNED & INSPECTED.
2. SIGN YOUR NAME AND CLEARLY WRITE THE WORDS - 'GOODS RECEIVED DAMAGED' ON THE DELIVERY NOTE, IT WILL THEN BE POSSIBLE FOR US TO MAKE A CLAIM FOR ANY DAMAGES FROM THE CARRIER.
3. Shortages and damaged items MUST be notified to us within 3 working days.
We will carry out an inspection of all returned goods to check for signs of use (scratches etc) that would prevent us from reselling the equipment as new. If the goods are in a saleable condition, a 100% refund (less administration charges - if applicable) will be issued. If payment has been received in advance we guarantee to refund your money within 30 days of receipt of the returned goods.
If the goods supplied are faulty, it is covered by the manufacturers guarantees. In the unlikely event of any goods developing a fault within the guarantee period, you must contact us within 5 working days for a site visit to inspect the goods, or if the goods have not been used to be returned to us. “Faults” are defined as manufacturing defects, not those that may be caused by incorrect installation, abuse or fair wear and tear of the equipment. These guarantees are in addition to consumers statutory rights.
For cancellations you must e-mail or telephone as soon as possible. Stock items can easily be cancelled but made to order items such as polycarbonate can only be cancelled if they have not already been processed. If it has been processed a cutting charge may be applied.